Return and Refund Policy

Refunds

Refunds will only be provided in the following circumstances:

Shipment Not Sent
If the shipment has not been dispatched from Egypt, customers are eligible to request a full refund.

Customs Interference
If the customs authorities of the destination country stop, inspect, delay, confiscate, or destroy the shipment for any reason, the customer is not entitled to claim compensation or request a refund. Customs regulations are determined by each country and are beyond the control of Avatarcom.

Customs Duties and Delays
If the shipment is delayed, damaged, returned, or destroyed due to the customer's delay or refusal to pay customs duties, taxes, or clearance fees, Avatarcom bears no responsibility, and no refund or compensation will be issued.

Please note that refunds will not be issued under any other circumstances.

Responsibility for Food Condition

Avatarcom is not responsible for the condition, taste, or preservation of food products after shipment.

Avatarcom purchases and prepares products from their original sources and ensures that they are shipped within their valid expiration date. However, once the shipment leaves Egypt, Avatarcom cannot control transportation conditions, customs delays, temperature exposure, or handling during international transit.

Therefore, Avatarcom is not liable for any spoilage, deterioration, melting, damage, or changes in product quality that may occur during shipping or customs clearance.

Customers ordering perishable food products acknowledge and accept the risks associated with international shipping.

Process

Once a refund request is received and processed, we will notify you via email about the status of your refund. If approved, the refund will be processed within a reasonable timeframe and credited to your original method of payment.

Need Help?

If you have any questions or require assistance regarding refunds and returns, please contact us at:

Email: info@avatarcom.net